GENERAL TERMS AND CONDITIONS OF SALE
The present general conditions of sale are agreed between, PETRATEX CONFECÇÕES, LDA, a company incorporated under the laws of Portugal, with head offices at Rua de Bande, Carvalhosa, Paços de Ferreira, Portugal, corporate body nº 502170344, registered on the Commercial Registry of Paços de Ferreira, Portugal, hereinafter referred as “PETRATEX”and, on the other side, all the persons, hereinafter referred as “USERS” that pretend to do a purchase through the PETRATEX website http://www.gpa-nosewtechnology.com, hereinafter referred as “SITE”.
Entering this website the USERs and PETRATEX agree that the laws and regulations of the Portuguese State will enforce any questions pertinent to the use of the SITE. The USER and PETRATEX also agree to submit exclusively to the competent court of Paços de Ferreira, Portugal, for the questions above.
The USERS of the SITE accept and agree to respect all the conditions included in this declaration. The access and the use of this SITE are not allowed to USERS that not accept these terms.
The access and the use of the SITE are for personal use only.
PETRATEX reserves the right to make corrections and changes to the SITE when necessary, without giving prior notice.
PETRATEX does not offer any guaranty that the information published on the SITE is in conformity with the laws of the USER’s competent jurisdiction.
PETRATEX reserves de right to modify the terms and conditions containing is this legal note when is necessary without giving prior notice.
All items featured on the SITE reflect the actual availability of the item in colour and size. PETRATEX reserves the right to re-confirm the availability of the merchandise, verify the transactions validity and check the USERS record with PETRATEX.
Users will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.
PETRATEX reserves the right to decline an order in the event of receive from the bank information about the credit conditions of the USER that shall repute of elevated risk.
It is at the sole discretion of PETRATEX to reserve the right to decline, to process and/or offer service to anyone at any time. Any order or any service not processed or refused or not ship will be refunded, if already paid.
All products on the SITE are destined to the final customer. By final customer PETRATEX intends physical person or persons who do not operate their own entrepreneurial nor professional activity that may include but not limited to re-sale of merchandise purchased at the SITE.
All USERS who enter into a commercial relationship with PETRATEX by placing an order must have the item delivered, If at any time, a USER refuses the delivery or requests a return to the sender all extra shipments and any import fees will be deducted from any eventual reimbursement.
To place orders on the site USERS must be 18 years old; be eligible to enter legally binding contracts; be competent to enter legally binding contracts; to have a valid e-mail address, and to have a valid credit card for authorization, plafond and payment, or a bank deposit, or a PayPal verified account.
Clients in the United States must have a Social Security Number or a NON US CITIZEN import number called CPB – Customers Border Protection – assigned number to properly import goods and pay import fees to the US Government Custom’s Agency. The process to obtain a CBP assigned import number generally takes 10 business days. For more information please visit the US customs Border Protection Official Site: http://www.cbp.gov/
All orders from the SITE will be subject to import fees outside of the European Community and it is the sole responsibility of the USER to comply with the import regulations and pay the import fees.
If the package is not successfully delivered to the USER’s address as per the SITE commercial agreement, the package may risk being sent back to Portugal at the USER’s expense including any import fees that may be addressed upon re-entry to Portugal. These fees will de deducted from any eventual reimbursement.
USERS shall place the orders on line and provide credit cards details to a protected online system provided by PayPal.
If there are sufficient funds and the USER account is a valid account, PETRATEX shall confirm that the transaction has been authorised.
If paid by credit card the funds shall be debited on the USER’s account on the day that the USERS’s bank shall debit the USER’s credit card.
The USERS authorise PETRATEX bank to contact USERS bank for approval of the charges.
Credit Cards will be debited in Euro, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction.
USERS can also place orders on line using the Wire Transfer Payments. For that purpose within 3 business days after the conclusion of the order on line USERS must order the Wire transfer to the PETRATEX IBAN PT50001800002870980900179 and SWIFT TOTAPTPL. Evidence of the Wire transfer request must be sent to PETRATEX within that term to firstname.lastname@example.org. If PETRATEX would not receive evidence of the wire transfer as above mentioned the order shall be considered cancelled.
If for any reason the items or services ordered by the USER shall not be available at the time of the order placement, or the shipment cannot be made to the USER, for any reason, PETRATEX shall refund the USER by the value transferred.
Prices published on the SITE reflect the actual price of the goods, VAT included.
USERS shall pay the price reflect on the SITE and the cost of shipment. After the placement of the order the total value to be paid for the USER shall appear on the order confirmation.
Please remind that the shipments destined outside the European Community are subject to import fees (DDU Deliver Duties Unpaid) based on the USER’s home country regulations. Payment of these DDU fees is the sole responsibility of the USER.
Please remind that the shipments to USA require a Social Security Number or a CBP, as above mentioned.
PETRATEX ships worldwide with the courier DHL. DHL will not deliver to P.O. Boxes, or personal mailboxes.
If the USER is already a customer of the SITE, PETRATEX can deliver the package on third party addresses, but only on the same country of destiny.
The first time USER is requested to give on his first order the address mentioned on the credit card billing address.
The orders will be shipped to one address per order, therefore PETRATEX will not ship a single order to multiple addresses.
PETRATEX reserves the right to not ship packages to any address that it feel may be suspect.
As per laws regulating commerce and trade, all shipments are accompanied with an official invoice with the declared values of each item in Euro. Discounting items reflected discounted prices. It is illegal to declare lower values on the items as gifts as per international import regulations.
Orders outside de European Community are subject to import duties, local taxes and customs fees, payment of these DDU fees and costs are of the sole responsibility of the USER. Shipments that not clear customs successfully in the USER’s home country due to the non-compliance of import regulations risk being returned to Portugal at the USER expense. All re-import fees assessed to packages returning to Portugal and the cost of the return shipment will be deducted from any eventual reimbursement.
In case of orders placed by Portuguese USERS with destiny to the Portuguese territory, any return of the orders to PETRATEX, for any reason, will make the USER responsible for the payment of the re-expedition costs. These costs can eventually be refunded to the USER.
Please do not forget the USA conditions for import goods.
PETRATEX shipments are insured against accidental damage at no additional cost to the USER. Once the shipment reaches the destination, the goods are no longer cover by insurance.
Upon delivery USERS are asked to inspect the box carefully before placing a signature for the receipt of the merchandise. If for any reason the box looks tampered or damaged, USERS can sign the receipt with reservations or refuse the package. A claim must be open immediately with the local DHL office and USERS must contact PETRATEX at email@example.com .
If for any reason, an order from PETRATEX is not successfully delivered to the USER’s address as per the commercial agreement, the package risks being sent back to Portugal at the USER’s expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.
Shipments to the EU countries will be delivery within about 2 days of shipment with DHL
Shipments to European Countries outside EU will be delivered within 3 days of shipment with DHL.
Shipments outside Europe will be delivered within 3-5 days of shipment with DHL.
Any discounted/promotional items bought at our online shop cannot be returned nor will they be subject to any kind of refund.
We can change any items which are not considered promotional items nor subject to any special discount, according to stock availability. Should the items be unavailable we can issue a credit for the amount of your order, which you can then use to buy other items from our collection. This credit is valid for the period of one year after its issuance.
Any shipping charges associated with changes or replacements are the customer's responsability.
If for any acceptable reason the USER is not satisfied with the order, the unused item(s) can be returned within 10 days of delivery.
The USER must contact immediately the firstname.lastname@example.org with a written request to return the item(s), explaining the reasons of the non-satisfaction.
PETRATEX can contact the USER within 2 days counting from the reception of the written request, asking for more information about the status of the unused item(s), including a request of photographic evidence.
Within the term of 7 days counting from the date of delivery PETRATEX will inform by e-mail the USER if authorises the return of the unused item(s).
The USER is obliged to make the expedition of the unused item(s) within 10 days after the date of delivery, which must arrive to PETRATEX premises within 15 days counting from the confirmation by PETRATEX of the return authorisation.
The return item(s) must be in the same condition in which was originally sent and packaged in an orderly fashion.
The USER is responsible for shipment of the returned item(s) and any eventual import fees.
In the case of defective merchandise, or an error in the order on the part of Petratex, USERS must follow the instructions above. In case PETRATEX will approve the return of the unused item(s) after reception and inspection of it on PETRATEX premises, the USER will receive a new expedition of the ordered item(s) free of charge, and will be refunded by the cost incurred with the re-expedition of the goods to Portugal, and eventual import fees paid off with the re-entry of the goods in Portugal.
On all other cases of claim accepted by PETRATEX upon inspection of the returned item(s) on PETRATEX premises, the USER will be reimbursed for the price of the unused item(s) deducted of the expedition cost of the first expedition.
PETRATEX reserves the right to refuse unauthorised returns.
PETRATEX will not accept any items that have been worn, washed or altered for any reason.
PETRATEX reserves the right to inspect returned merchandise and assess re-stocking fees depending of the state of the returned merchandise.
Please note that all sales are final for all discounted items and are non-returnable.
All authorized returned is subject to re-entry inspection which at the sole discretion of PETRATEX and must meet the above conditions.
Because custom and personalized GPA products are made just for you, they are not returnable.
All communications between the USERS and PETRATEX will be done by e-mail on email@example.com.
Any fees for customs clearance are not included in the sale.
The customer must contact the carrier of its country of origin to know the value, according to the product type and weight of the goods.
If required, our sales team can give the commodity codes (product codes for Customs, depending on the product family and the composition of the material) of each product.
The present general conditions will be applicable during the term that the offer of goods is accessible on-line on the SITE.
Petratex is engage to use all precautions to ashore the protection of the USERS personal data on the internet, however it take no responsibility for the illegal intromission or abusive use of third people non-authorise to use the SITE.
The computer records will be preserved on the computer systems of PETRATEX on safety conditions, and will be considered as evidence of the communications established between the parties, mainly in what concerns the orders made by the USERS and the respective payments.
RAL- ALTERNATIVE DISPUTE RESOLUTION OF CLAIMS ON CUNSUMER GOODS
In compliance with the provisions of Law No. 144/2015 of September 23rd , we report to all consumers in the event of disputes derivative from our supply of goods or services you may use an alternative Entity of consumer disputes, identified below:
- CENTRO DE ARBITRAGEM DE CONFLITOS DE CONSUMO DO VALE DO AVE/TRIBINAL ARBITRAL
T: 00 351 253 422 410
- CIAB- CENTRO DE INFORMAÇÃO,MDIAÇÃO E ARBITRAGEM DE CONSUMO (TRIBUNAL ARBITRAL DE CONSUMO)
EMAIL: geral@ ciab.pt ou firstname.lastname@example.org
T: 00 351 253 617 604 ou 00 351 258 809 335
- CENTRO DE ARBITRAGEM DE CONFLITOS DE CONSUMO DE LISBOA
T: 00351 218 807 000
- CNIACC – CENTRO NACIONAL DE INFORMAÇÃO E ARBITRAGEM DE CONFLITOS DE CONSUMO
T: 00 351 213 847 484 OU 00 351 91 922 55 40
- CENTRO DE ARBITRAGEM DE CONFLITOS DE CONSUMO DO DISTRITO DE COIMBRA
T: 00 351 239 821 690/289
- CENTRO DE INFORMAÇÃO, MEDIAÇÃO E ARBITRAGEM DE CONFLITOS DE CONSUMO DO ALGARVE
T: 00 351 289 823 135
- CENTRO DE INFORMAÇÃO DE CONSUMO E ARBITRAGEM DO PORTO
T: 00 351 225 508 349 OU 00 351 225 029 791
- CENTRO DE ARBITRAGEM DE CONLITOS DE CONSUMO DA MADEIRA
T: 00 351 291 740 330
More information available at: www.consumidor.pt
LOYALTY POINTS: HOW IT WORKS
Each purchase at our online shop generates Loyalty Points under the following conditions:
1 Euro spent gives you 1 Loyalty Point. This is valid only for orders placed for items not subject to discount our stock clearance offers.
1 fidelity point will grant you a discount bonus of 0.10€
This bonus can be converted into immediate discounts on your next orders.
€ 40 = 40 points = 4.00 Euros Bonus Discount on your next purchase
€ 130 = 130 points = 13.00 Euros Bonus Discount on your next purchase
€ 206 = 206 points = 20.60 Euros Bonus Discount on your next purchase
After using your Loyalty Points in a purchase these will automatically be deducted from your account. You can decide how many Loyalty Points from your account you want to use in your purchases.
Loyalty Points have an expiry date of 6 months starting from the date the order they were generated from is placed.
You can check how many Loyalty Points you have in your account and their expiry date at “My Account”